DDC Pharmacy ("DDC Pharmacy" or "we") takes the privacy of your information seriously. This privacy notice describes the types of personal information we collect from you through our website (including sub-domains and microsites) and mobile applications. It also describes the purposes for which we collect that personal information, the other parties with whom we may share it, and the measures we take to protect the security of your data. Additionally, it explains your rights and choices regarding your personal information and how you can contact us about our privacy practices. You are advised to carefully read this Privacy Notice before using or availing any of our products and/or services.

DEFINITIONS

Cookies - Small files placed on your device by our website or mobile application when you visit or use certain features. Cookies help remember your actions or preferences for a certain period.

Data - Includes non-personal information, personal information, and sensitive personal information about you, which directly or indirectly could identify you when you visit our stores, website, or mobile application. Data Protection Laws – Any applicable law relating to the processing of Data.

Partners - Select third parties with whom we have contracts for the purposes described in this Privacy Notice.

Service Providers - Entities to whom we or other DDC Group Entities disclose your Data to process information for a specific purpose pursuant to written contracts.

DDC Pharmacy - DDC Pharmacy, a company incorporated in India, whose registered office is at Ground Floor, JOY'S ARCADE, opp. Metro Pillar No 820, Kadavanthra, Kochi, Kerala 682020.

DDC Group Entity - DDC Pharmacy’s subsidiaries, affiliates, associate companies, or joint venture companies with whom we have a contractual arrangement to share data for the purposes described in this Privacy Notice.

User or You - The natural person who accesses our stores, website, or mobile application.

WHAT DATA DO WE COLLECT

DDC Pharmacy collects Data for various purposes, including:
Contact Information : Name, email, postal address, country, phone number, and other similar contact data.
Financial Information : Payment instrument information, transaction history, preferences, mode of payment, and other similar data.
Technical Information : Device and app usage, IP address, browsing details, cookies, pixels, and similar technologies.
Transaction Information : Date, amount, transaction history, and preferences. Health Information: Medical/health history, treatment plans, medication details, dosage information, lab results, and related data.
Product & Service Information : Account registration and payment information, program-specific data, product/service requests. Personal Information: Age, gender, date of birth, nationality.
Reviews & Feedback: Opinions on products, programs, and services. Loyalty Program Information: Membership, account details, profile, passwords, and affiliated programs.

HOW WE COLLECT DATA

• Information You Give Us: Data you enter on our website, app, or through stores, kiosks, or other communications.
• Automatic Information We Collect: Cookies, pixels, and similar technologies to store browsing and usage patterns.  E-mail Communications: Tracking interactions with marketing emails (e.g., opens, clicks).
• Information from Other Sources: Third-party websites, DDC Group Entities, or authorized platforms sharing your data with consent.
• Third-Party Software/Service Providers: Analytics tools may capture app interactions, gestures, and device details to improve app functionality (no personally identifiable browsing tracking).

DATA SHARED BY YOU

Data may be shared when you:

• Register for products/services.  Conduct transactions or attempt them.
• Complete surveys.
• Elect to receive communications (including promotional offers).
• Interact with our website, app, or stores.

DATA COLLECTED AUTOMATICALLY

Automatically collected data may include:

• IP address, device type, OS, browser, language, app usage, and browsing behavior.
• Aggregated information for site analytics, performance, and security improvements.
• Cookies, pixels, and similar tracking technologies in accordance with your browser settings.

OUR USE OF DATA

Data may be used to:

• Fulfill contractual obligations.
• Provide products/services and communicate with you.
• Enable Partners and DDC Group Entities to offer products/services.  Process, disclose, and share data with relevant parties.
• Provide personalized offers, services, and recommendations.
• Improve business, website, and app functionality.
• Generate aggregated insights to understand user behavior and preferences.
• Manage loyalty programs, marketing, and promotions.
• Respond to queries, feedback, or complaints.
• Enforce website/app terms and protect against fraud or illegal activity.
• Where required, data processing is based on consent, necessity for services, legal obligations, or legitimate business interests.

MINORS

Our website and app are not intended for minors under 18, except with parental or guardian involvement.

SHARING OF DATA

Data may be shared with:

Partners: For services, products, or apps offered on or through our platforms. DDC Group Entities: For processing queries, offering products/services, and campaign communications.

Service Providers : For data storage, analytics, security, customer support, payment processing, and other contracted services.

Protecting DDC Pharmacy : To comply with law, enforce terms, protect rights, or prevent fraud/illegal activity.

Business Transfers : Data may be transferred in mergers, acquisitions, or sales. Third Parties: With your authorization, legal obligations, or security purposes. Service providers are required to process data according to our instructions and maintain confidentiality and security.

KEEPING DATA SECURE

We implement technical and organizational measures to safeguard your data and store it on secure servers. If you suspect misuse, loss, or unauthorized access, contact us immediately.

RETENTION OF DATA

Data is retained as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce agreements. Backup or archival data may persist for audit, legal, or regulatory purposes.

YOUR RIGHTS AND CHOICES

You may Access, review, or modify personal data.  Correct inaccurate information.  Withdraw consent to data processing.  Keep your information updated to ensure accuracy. WHERE WE STORE DATA Data is hosted on servers located in India.

APP PERMISSIONS

We may request permissions for:

• Location: For location-specific services.
• Camera : For uploading prescriptions.
• Photos/Media/Files : To store prescription uploads.
• SMS: For automatic OTP verification.
• Receive SMS: For payment-related messages.
• Wi-Fi State: To optimize connectivity and consultations.

SEVERABILITY

If any part of this Privacy Notice is invalid or unenforceable, the remaining provisions remain in effect.

CHANGES TO THIS PRIVACY NOTICE

This Privacy Notice may be updated periodically. Changes are effective when posted. Continued use of the website/app or services after changes constitutes acceptance.

HOW TO CONTACT US

To access, review, update, or withdraw consent for your personal information, contact us at: Email:medstore@drjoysmed.com We will respond within 30 days.